Privacy Policy

1. Who We Are

Our website address is: https://grandgalatahotel.com

This privacy notice describes how Grand Galata Hotel & Spa collects, uses, and protects the personal information you provide to us through our website.

2. Personal Data We Collect and Why We Collect It

Contact & Reservation Forms

When visitors submit contact or reservation request forms on our website, we collect the personal information provided in the form fields (such as name, email address, phone number, and message content) solely to process your requests and communicate with you.

Technical Data & Log Files

We also automatically collect your IP address and browser user agent string when you visit our website to assist in spam detection, system administration, and security.

Cookies

  • Functional Cookies: If you use forms or features on our site, cookies may be used to temporarily store your preferences for convenience.

  • Session Cookies: Temporary session cookies are used to ensure the proper functionality of the website during your visit and are automatically discarded when you close your browser.

Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g., Google Maps, videos, booking widgets, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

3. Data Sharing and Retention

  • Data Sharing: We do not sell, trade, or share your personal data with third parties for marketing purposes. Data may only be shared with authorized service providers (e.g., IT support, booking engine systems) or official authorities where required by legal obligations.

  • Retention Period: Personal data submitted through contact forms is retained only as long as necessary to fulfill the purpose for which it was collected or to satisfy administrative, legal, or security requirements.

4. Your Rights Over Your Data

In accordance with applicable data protection laws (including the Turkish Personal Data Protection Law – KVKK), you have the right to:

  • Request information on whether your personal data is being processed,

  • Request access to or an exported file of the personal data we hold about you,

  • Request the correction or deletion of your personal data.

This does not include any data we are obligated to retain for administrative, legal, or statutory obligations.

5. Contact Information

For any requests, inquiries, or rights regarding your personal data, you can contact us directly via: