Open Flames: Open flames are strictly prohibited in guest rooms and hotel corridors, including for heating or cooking purposes.
Room Usage: Guest rooms may not be used for any purpose other than accommodation without prior written permission from the hotel.
Smoking Policy: Smoking is prohibited in all guest rooms and indoor hotel areas.
Hotel Property: Hotel equipment, furnishings, and guest-room belongings may not be removed from the hotel premises.
Noise Control: Guests must avoid shouting, loud singing, or any excessive noise in guest rooms and public areas that may disturb other guests.
Commercial Activities: Advertising materials may not be distributed, goods may not be sold, and donations or signatures may not be collected within the hotel without prior written permission.
Prohibited Items: The following items are strictly forbidden inside the hotel:
Weapons, swords, or similar items
Explosive, flammable, or hazardous substances
Any item that may endanger the safety, health, or comfort of other guests or hotel staff
Pets: Pets and other animals are not permitted inside the hotel, guest rooms, or public areas.
Assistance Animals: Registered assistance animals will be evaluated in accordance with applicable laws and subject to prior written confirmation by the hotel.
Prior Contact: Guests travelling with an assistance animal must contact the hotel before making a reservation so that suitable arrangements can be confirmed.
Wheelchair Access: Wheelchair access is available to guest-room floors and selected hotel areas. However, the hotel does not guarantee that every room is fully accessible or suitable for all mobility requirements.
Special Support: Guests who require an accessible room, step-free access, wheelchair-friendly bathroom facilities, or any other specific accessibility support must contact the hotel directly before booking. The hotel will confirm the most suitable available room and facilities based on the guest’s individual requirements and availability.
A guest who wishes to enter into an Accommodation Contract with the hotel must provide the following information:
Full name, address, age, gender, and nationality of the guest
Accommodation dates and estimated arrival time
Accommodation fees
Any other information deemed necessary by the hotel
Extensions: If a guest requests an extension of their stay, this request will be considered a new application for an Accommodation Contract as of the date of the request.
The hotel may refuse to enter into an Accommodation Contract under any of the following circumstances:
The accommodation request does not comply with these Terms & Conditions.
All hotel rooms are fully booked.
The person wishing to stay is reasonably considered to be associated with a gang, criminal organization, or group managed by such persons.
The person has previously used violence, threats, intimidation, or blackmail against hotel staff.
Guests may cancel their Accommodation Contract by notifying the hotel. Applicable refund conditions will be determined in accordance with the cancellation policy of the relevant reservation.
The hotel reserves the right to cancel an Accommodation Contract if a guest violates these Terms & Conditions or hotel regulations.
The cancellation date and time will determine the applicable refund:
More than 72 hours before arrival: 100% of the total reservation amount will be refunded.
Less than 72 hours before arrival: The cost of one night’s accommodation will be charged and the remaining reservation amount will be refunded.
For non-refundable reservations, the full reservation amount will be charged regardless of the cancellation date.